First Bank of Nigeria takes Mobile Banking to WhatsApp

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First Bank of Nigeria has launched its Chat Banking on WhatsApp to optimize its digital banking offerings to promote ease of banking and convenience for its customers.

First Bank of Nigeria takes Banking to WhatsApp
Clikatell Photo | appsafrica.com

The launch is in partnership with Clickatell, a pioneer in the Chat Banking innovation through WhatsApp.

The platform places a high emphasis on security to make WhatsApp a risk-free and convenient business engagement channel for customers. This launch with First Bank of Nigeria marks the third large-scale deployment by Clickatell in the African market.

The Managing Director/CEO, First Bank of Nigeria Limited & Subsidiaries, Dr. Adesola Adeduntan, affirmed the bank’s commitment to utilize evolving technology in delivering easy banking services and products.

At the launch of its Chat Banking in Lagos, Adeduntan said "the FirstMobile app, Firstonline, FirstMonie and USSD banking are some of the channels in place to achieve the digital feat with the FirstBank Chat Banking on WhatsApp as latest addition."

Adeduntan added that:

"We are offering quality financial services and devising new ways of efficiently meeting customers’ monetary needs. FirstBank Chat Banking on WhatsApp is another significant milestone in our mission to provide convenient and fast payment solutions to our customers.
It is one of the ways First Bank puts You First and enables you to stay connected with your contacts, loved ones, friends, and finances all on the GO whilst you chat with them because at First Bank we are driven to boost relationships on all fronts anywhere and anytime."

According to him, “It is a new channel for access to our services, that is, a convenient way to make payment and an easy-to-use banking application. Banking with FirstBank on WhatsApp is secure, accessible and convenient.

You can now carry out basic banking transactions such as inter and intra bank funds transfer, pay bills, buy airtime, buy data and check your account balance on your WhatsApp.”

Customer’s banking details are secured as a WhatsApp banking PIN and all transaction authentications will be done using a safe link.

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