Zenith Bank launches intelligent chatbot, ZIVA


Zenith Bank PLC, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

The Zenith Bank Intelligent Virtual Assistant
The Zenith Bank Intelligent Virtual Assistant. | Image Source: premiumtimesng.com

This product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime. 

They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

How to Chat with Zenith Bank ‘ZIVA Chatbot’ on WhatsApp 

Customers can enrol by:

1. Add the bank’s verified WhatsApp mobile number 07040004422 to your mobile devices contact.

2. Agree to the legal terms of use and then initiate a conversation.

This is a good innovation from Zenith Bank Nigeria. The development should ease mobile banking in the banking sector.

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