Nigerians to get back illegally deducted funds

Nigerians have always cried and lamented on how they are illegally subscribed to several Value-Added Services (VAS), as well as airtime deductions for these subscriptions from their phone lines by telecommunication service providers.

NCC logo with a Mast in the background | DailyPost

The Nigerian Communications Commission (NCC) has come to the rescue of customers as they announced there are plans to refund illegal deductions by companies as soon as possible in a post on its website on Wednesday.

NCC noted with great displeasure the unacceptably high level of consumer complaints in respect of forceful subscriptions to Value-Added Services (VAS), as well as airtime deductions for these subscriptions, according to DailyPost, .

"The commission has mandated several initiatives to tackle the menace, including the institution of a comprehensive investigation and resolution process, the Do-not-Disturb (DND) facility, and the imposition of sanctions for breach."

“Disturbed by the persistent occurrence of the menace despite these measures, the commission carried out a long and comprehensive investigative audit into VAS subscriptions across all MNO and VAS platforms."

“The investigative audit was led by the Compliance Monitoring and Enforcement Department of the commission, with participation from its other departments such as the Technical Standards and Network Integrity (TSNI), Consumer Affairs Bureau (CAB), Legal ad Regulatory Services (LRS), and Licensing & Authorisation (L&A)”.

NCC has also announced that some VAS platforms and services may be suspended or outrightly decommission in the overall interests of consumers.

This is a welcomed developed.

How soon it will be implemented is what we don't know.